From Customer Support to Product
Two years in customer support, closest to the product's real problems but with no formal input into it.
BEFORE
Two years in customer support, closest to the product's real problems but with no formal input into it.
QUESTION
Can proximity to a problem become a case for working on it directly?
EXPERIMENT
Wrote up a pattern of recurring complaints as a mini product brief and shared it, unprompted, with the product team.
DISCOVERY
The brief was well-received and the reasoning behind it mattered more than a formal credential.
DECISION
Moved into an associate product role after building two more unsolicited briefs over six months.
NEXT
Unsolicited, well-reasoned evidence of your thinking can substitute for the credential you don't have yet.
THE USEFUL PART
Unsolicited, well-reasoned evidence of your thinking can substitute for the credential you don't have yet.